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Zagreb Croatian Bookshop

Terms & Conditions
Zagreb Croatian Bookshop accepts major credit cards (VISA, MasterCard, American Express) and Australia Post money orders.
Company cheques by prior arrangement only.
Personal cheques are not accepted.

Making a purchase without a credit card is just as easy
Zagreb Croatian Bookshop accepts Australia Post money orders or in store purchase (Cash or eftpos)
Company cheques by prior arrangement only.  
Personal cheques are not accepted. 

Freight is charged by weight according to Australia Post or courier service charges.

IMPORTANT NOTE:  The freight charges listed below are only approximate.  Charges are subject to change according to Australia Post changes.

Freight & Handling For Newspapers & Magazines
For freight within Australiafrom 000g to 250g$ 2.30
For freight Within Australiafrom 250g to 500g$ 3.40
For freight Melbourne Metrofrom 500g to 20.00kg$ 9.00
For freight within Victoriafrom 500g to 20.00kg$ 9.00 + distance charge
For freight within Australiafrom 500g to 20.00kg$10.00 + distance charge

Freight & Handling For Small Parcels
For freight within Australiafrom 000g to 150g$ 2.50
For freight within Australiafrom 150g to 250g$ 5.50
For freight within Australiafrom 250g to 500g$ 6.50
For freight Melbourne Metrofrom 500g to 20.00kg$ 9.00
For freight within Victoriafrom 500g to 20.00kg$ 9.00 + distance charge
For freight within Australiafrom 500g to 20.00kg$10.00 + distance charge

For further details see Australia Post

Before items are dispatched, customers will be advised via email or phone the freight and handling charge. Zagreb Croatian Bookshop recommends that all purchases, no matter how large or small, be registered if dispatched via Australia Post so that they can be traced in case of loss.  Zagreb Croatian Bookshop takes no responsibility for items lost.

Zagreb Croatian Bookshop strongly recommends that you check your address details prior to finalising your order, to ensure that goods are shipped to the correct address and that you are charged the correct freight charge. An additional freight charge will apply if goods have to be re-sent due to incorrect address details

Taxes Payable Outside Australia
Import duties and/or tax may be levied by your country and on shipments made from other countries. These duties and/or taxes cannot reasonably be ascertained by Zagreb Croatian Bookshop when purchasing goods on our website. Therefore you are responsible for paying these duties and/or taxes to the government of your country. We recommend you obtain information in relation to this from your responsible government department or agencies.

An Australian Customs declaration form is required to be placed on all goods shipped disclosing the correct monetary value of the contents. Zagreb Croatian Bookshop is unable to suppress the value of the content.

Shipping Delays During Holidays
Please note that there may be delays in shipping during the peak Easter and Christmas periods. In addition shipping may be delayed by any public holiday.

Zagreb Croatian Bookshop will not accept any returns unless items purchased are faulty.

Faulty Items
Faulty items have to be returned to Zagreb Croatian Bookshop within 14 days from the date of purchase.  Faulty items can be returned in person to the store in Preston or mailed to Zagreb Croatian Bookshop (see address below).

Depending on availability, replacement of faulty items can be processed straight away. If items are not in stock they will need to be ordered from overseas.

Faulty items will only be exchanged for the same title.  If the item is no longer available a credit note will be issued (excluding freight & handling costs). No money will be refunded.

Please Note - if faulty items are returned by mail it can take longer for Zagreb Croatian Bookshop to process the return.

Proof Of Purchase
Proof of purchase will have to be produced (original or copy of invoice / receipt) before any faulty items are exchanged.

Damaged Goods
Zagreb Croatian Bookshop has the right to refuse the exchange of any items returned if they were damaged by the customer or during shipping.

Cancellation Of Purchase
Cancellation of any order will have to be made by the customer within 24 hours of purchase to ensure that the order is not processed. If the order has been processed, the customer will be liable for all freight & handling costs.

Back Orders
All back orders will be invoiced separately when the ordered goods are shipped out.  A separate freight & handling charge will apply to these items.

Zagreb Croatian Bookshop
309 High Street
Preston  3072
Melbourne    Victoria
Tel: (03) 9484 7236

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